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AFTERSALES POLICY

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OUR MUSICAL INSTRUMENT WARRANTY POLICY

1. What is the warranty period for our musical instruments?

We provide a 12-month standard warranty covering manufacturing defects. Some premium models come with an extended 24-month warranty. The warranty does not cover damage caused by misuse, improper storage, or unauthorized repairs.

2. How do I request a repair or replacement?

If you encounter any issues, please contact our support team with your purchase receipt and product details. Our technicians will assess the issue and provide repair or replacement options based on warranty coverage.

3. Do you offer instrument maintenance services?

Yes! We provide professional maintenance services such as tuning, string replacement, key adjustments, and cleaning. Customers can book a maintenance session at our authorized service centers.

4. Can I return or exchange my instrument?

Returns or exchanges are accepted within 14 days of purchase, provided the instrument is unused and in its original packaging. Custom-made instruments are non-refundable unless there is a defect.

5. How do I extend my warranty coverage?

You can purchase an Extended Warranty Plan within 30 days of purchase. This plan covers additional repairs and part replacements beyond the standard warranty period.

6. What should I do if my instrument arrives damaged?

If your instrument arrives with shipping damage, please report the issue within 48 hours and provide photos of the damage. We will arrange for a replacement or repair based on the assessment.

7. Do I need to register my instrument for warranty?

You can check the warranty policy on the packaging of your purchased instrument. Within the warranty period, we are always ready to provide you with high-quality protection.

8. How long does it take to repair an instrument?

Repair time varies based on the issue. Minor repairs typically take 3-5 business days, while more complex repairs may take up to 14 business days. We will provide an estimated completion time upon assessment.

9. Can I get replacement parts for my instrument?

Yes, we offer original replacement parts for all our instruments. You can order them through our official website or at authorized service centers.

10. Do you offer international warranty coverage?

Yes, our warranty covers international purchases. You can visit any of our authorized service centers worldwide for assistance.

11. What happens if I modify my instrument?

Any unauthorized modifications, including custom alterations, may void the warranty. Please consult with our team before making any changes.

12. How can I contact customer support?

You can reach us through email, phone, or live chat. Visit our contact page for details on support hours and response times.

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